Refund policy

365-Day Money-Back Guarantee

We want you to feel the difference, and we give you a full year to be sure.

If Betterbrand isn't right for you, for any reason, tell us within 365 days of receiving your order and we'll refund it. We'll send a prepaid label.

How it works

1. Email hello@betterbrandhealth.com within 365 days of delivery and let us know you'd like a refund.
2. We'll reply with a prepaid return label, at no cost to you.
3. Send the product back with the label.
4. Once your return reaches us, we'll refund the purchase price to your original payment method within 5–7 business days.

Damaged, defective, or wrong item

Please check your order when it arrives. If anything is damaged, defective, or not what you ordered, email hello@betterbrandhealth.com within 7 days with a photo of the item (and its packaging, if it arrived damaged), and we'll make it right with a replacement or refund. This is separate from the 365-day guarantee, so it won't affect your eligibility.

The details

• The guarantee applies to your most recent order. Only your latest order qualifies for a refund, not every order over time.
• The prepaid label covers your return shipping. Any original shipping charges are non-refundable.
• Subsequent subscription orders, and any additional orders beyond your most recent one, aren't eligible.
• To keep this fair for everyone, products purchased for resale, or by anyone who has previously resold Betterbrand, aren't eligible for a refund.
• If a package is refused or returned to sender, contact us so we can sort out your refund or replacement properly. Refused packages can't be processed automatically, since they arrive outside our return flow.
• Sale items and gift cards are final sale.
• We can only accept orders purchased directly from trybetterbrand.com, so please keep your order confirmation as proof of purchase.

Questions are always welcome at hello@betterbrandhealth.com.